The 2012 London Olympics captivated millions of sports enthusiasts, including a number of Gulfstream operators who just had to experience the games firsthand by making the global trek to the United Kingdom. In anticipation of the increased traffic at Gulfstream’s recently upgraded Luton service center, general manager Sumi Fonseka and his team were well prepared to meet the needs and exceed the expectations of those who rely on their wings for business and pleasure.

On July 26, 2012, Brent Migues, Davy Norris, Brian Justus and Nathan Krall of the FAST (Field and Airborne Support Team) arrived in Luton from Gulfstream’s Savannah, Ga., world headquarters. The plan was to have an expanded service presence in the U.K. during the Olympics. What transpired was more like a hub-and-spoke approach to European customer service that again demonstrated why Gulfstream Product Support is the perennial top service provider in the industry.

While on the ground in England, the first call came from an operator in Oslo, Norway. Two team members dispatched to correct a nose wheel steering fault on a G550. Upon return to Luton, the team departed the next day for Pescara, Italy. While in Italy, a starter generator was replaced on a G200, returning it to service. Over the next few days, the crew would travel to Farnborough, England; Split, Croatia; and Figari, Corsica, to support the Gulfstream fleet. During their two week international trip, the FAST team would support six aircraft in England and throughout mainland Europe. If there was a gold medal for service, the FAST team would have been the undisputed winner during the summer of 2012.

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