Frequently Asked Questions about Gulfstream FAST
WHAT IS GULFSTREAM FAST?
FAST is the acronym for Field and Airborne Support Teams. This group within Gulfstream Product Support is dispatched by aircraft, train, automobile or van to perform maintenance on Gulfstream aircraft around the world. FAST resources include two U.S.-based aircraft and 12 crew, along with more than 20 vehicles and nearly 20 technicians and maintenance engineers in the U.S. and Europe. Gulfstream FAST was introduced in May 2011, but the airborne support team has been in place since May 2002. The FAST tagline is also their credo: “Consider it Done. FAST.”
WHAT IS AIRBORNE PRODUCT SUPPORT (APS)?
Although the acronym APS is still used in conversation, this squadron of pilots, aircraft and technicians has evolved into a major part of Gulfstream FAST. Typically, their mission is to deliver flight-essential parts and/or technicians to under-warranty Gulfstream operators in the U.S., Canada and Caribbean who are in aircraft on ground (AOG) situations. APS was business aviation’s first airborne aircraft maintenance and support program. The APS team eclipsed 10,000 flight hours after reaching a milestone of 3,000 mission flights in May 2012. The APS group is one of the key reasons Gulfstream has been voted the top-ranked company in product support by aircraft operators for an unprecedented 10 consecutive years by Aviation International News. Not surprising, the aircraft registration numbers for the APS aircraft proudly display the commitment to service—N247PS (represents product support provided 24 hours a day, 7 days a week) and N365GA (represents product support provided 365 days a year).
WHAT IS THE EUROPEAN MOBILE RESPONSE TEAM (MRT)?
The European MRT is another major element of FAST. The group comprises five maintenance engineers—three in Switzerland (Geneva and Altenrhein), one in Paris and one in Athens. Each member of the group is type-rated on multiple Gulfstream aircraft models. Several are European Aviation Safety Agency-licensed mechanical and electrical engineers. Each has earned a Federal Aviation Administration airframe and powerplant (A&P) license.
WHAT ARE THE HOURS OF OPERATION FOR GULFSTREAM FAST?
The team is available 24 hours a day, seven days a week to respond to maintenance requests in the field.
WHAT IS THE NEWEST RESOURCE FOR GULFSTREAM FAST?
To support the growing fleet in northern California, particularly the cities of San Francisco, San Jose and Oakland, Gulfstream recently positioned a specially outfitted truck in Hayward, just 10 minutes south of Oakland International Airport. Known as the FAST mobile maintenance vehicle, it is supported by three A&P technicians and an avionics technician. Their capabilities include AOGs and scheduled maintenance.
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