Holding Ourselves to a Higher Standard

aviation, product support
Written By Derek Zimmerman

Many people believe service starts when the sale ends.

And while that may be the case for other companies, we believe it actually begins much earlier.

From start to finish, design to delivery, Gulfstream Product Support—a team of more than 4,000 technicians and support personnel strategically located around the world—is there for our customers.

We firmly believe that caring for our operators throughout their ownership experience—from imagination to entry into service and beyond—is at the core of what we do. And so we incorporate Product Support into processes in ways other companies can’t or won’t.

Take, for example, the design and testing of our all-new Gulfstream G500 and G600 aircraft. Since the inception of these aircraft programs, a veteran service team has worked side-by-side with Engineering and Flight Test to ensure maintainability and reliability are primary considerations in the aircraft’s design and operation. As a result, our service team is able to avoid or solve potential entry into service challenges well before the first aircraft is even close to being delivered.

And that’s just the beginning.

We’re doing the same for new cabin services, such as Jet ConneX, a high-speed internet service that is up to 30 times faster than prior technologies. Before putting the capability on new and existing aircraft, we’re doing an extensive in-service evaluation to ensure the product we deliver exceeds our customers’ expectations.

Similarly, we’re tackling the challenge of flight deck avionics mandates, becoming one of the first original equipment manufacturers to have ADS-B Out available for our entire fleet.

We firmly believe that caring for our operators throughout their ownership experience is at the core of what we do.

We’re also delivering new technology to make aircraft easier and safer to operate and maintain than ever before.

While those activities happen behind the scenes, we also continue to invest in a strong and strategic Product Support presence around the world, with an expanding network of company-owned service centers and component repair shops, spare parts depots, mobile repair teams and vehicles, and field service personnel.

This is the face of Product Support that may be most familiar to operators, the technical expert who saves the day when an aircraft is AOG or the service center technician who cares for your aircraft during a maintenance visit. And believe me, those teammates on the front line are truly incredible and invaluable. But we recognize that in order to fully support you as a member of the Gulfstream family, what we do behind the scenes is just as important as what we do on the world stage.

From design to delivery, we hold ourselves to a higher standard.

And because of that, you can, too.



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